DATA RECOVERY BY MAIL

Data Recovery By Mail has strict guidelines to ensure your hard drive makes it to us safely. All of the following examples keep the hard drive from moving around inside the shipping box and protect the hard drive during shipment.

Use of thick foam rubber supporting all four sides of the hard drive enclosed in a corrugated cardboard box is typically considered good packaging. Flash drives, SD cards and other solid state drives may be mailed in padded envelopes.

Do not use padded envelopes to mail the drive. Avoid using peanuts or newspaper for packing securely, as the contents will settle in the box. Make sure the box is clearly labeled 'FRAGILE'. The hard drive must be placed inside of an anti-static electro-static discharge (ESD) bag before being placed in the shipping box.

If you need to order a proper hard drive shipping kit, please check out the WIC Store or your local shipping store.

Flash drives may be shipped in a small padded box. External drives should be shipped with their power and USB cable in the original box they were purchased in and a second padded shipping box. Laptop hard drives may be mailed seperately in proper packaging or the laptop may be mailed in a double boxed container to us. Do not ship any item that is not properly packaged to us. We will not be responsible for any damage that is incurred as a result.

Use plastic spacers on each end of the hard drive. Position the hard drive in the center of the box to protect all four sides. (This packaging is sometimes referred to as a GeoSprings Kit.)

You may use a foam rubber block with special cutout section for the hard drive. All four sides of the hard drive should be protected by foam rubber.

Use a rubber block with special cutout sections for returning multiple hard drives. All four sides of each hard drive should be protected by foam rubber.